Interlogix TruPortal Manuale Utente

TruPortal™ SOFTWARE USER GUIDE P/N 461043001B • REV 01.07 • ISS 31OCT14

Table of Contentsiv TruPortal Software User GuideDoor Command Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance88 TruPortal Software User GuideCreate a Backup FileThis section describes how to create a backup file and download it to a local client wo

TruPortal Software User Guide 89Saving and Restoring Custom SettingsBack Up EventsNote the following details about events:• Events cannot be restored

Maintenance90 TruPortal Software User Guide5. Type the security phrase, exactly as shown (case sensitive). 6. Click Save Custom Settings.Restore Custo

TruPortal Software User Guide 91Updating the FirmwareUpdating the FirmwareFeature improvements are occasionally made available on the product web site

Maintenance92 TruPortal Software User Guide8. Click [Next].9. Click [Update].After a System Controller firmware update, the System Controller will res

TruPortal Software User Guide 93Managing Language PacksAdd a Language Pack1. Launch a supported Internet browser.2. Download the desired language pack

Maintenance94 TruPortal Software User Guide

TruPortal Software User Guide 95CHAPTER 8 TroubleshootingResolving Browser IssuesClearing the cache and restarting the browser can solve many apparent

Troubleshooting96 TruPortal Software User Guideconfiguring a service port that is unblocked by the firewall. See Configure Network Settings on page 17

TruPortal Software User Guide 97Diagnostics• An ellipsis (...) appears if additional information about a category is available in a tool tip that can

TruPortal Software User Guide vTable of ContentsCHAPTER 9 Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting98 TruPortal Software User GuideFusesThe fuses protect DC power provided by the System Controller board for use by external peripherals

TruPortal Software User Guide 99DiagnosticsHardware Problem StatesHardware items can have the following problems: Controller• TamperModules• Offline•

Troubleshooting100 TruPortal Software User GuideTroubleshooting SchedulesIf a schedule is not behaving as expected, review the following sections:• Cr

TruPortal Software User Guide 101Error, Warning and Event MessagesFuse EventsDevice Events* Not applicable to built-in door controllerDevice Communica

Troubleshooting102 TruPortal Software User GuideDoor Tamper EventsDoor Tamper Alarm/RestoredUsed to indicate tamper condition on any of the four door

TruPortal Software User Guide 103Video Player ErrorsVideo Player ErrorsIf problems displaying video are encountered, review Before You Begin on page 7

Troubleshooting104 TruPortal Software User Guide

TruPortal Software User Guide 105CHAPTER 9 ReferenceSystem CapacitiesAttribute CapacityNumber of persons 10,000Number of unique credentials 10,000Cred

Reference106 TruPortal Software User GuideConfiguring IP-Based Single Door ControllersBefore configuring IP-based Single Door Controllers (IPSDCs) in

TruPortal Software User Guide 107Configuring IP-Based Single Door Controllers• Feature improvements for IPSDCs are occasionally made available on the

Table of Contentsvi TruPortal Software User Guide

Reference108 TruPortal Software User Guide5. Click Properties.• If Obtain an IPvx /Address Automatically is already checked, select Use the Following

TruPortal Software User Guide 109Configuring IP-Based Single Door Controllers• If an installation requires that an IPSDC and its corresponding host co

Reference110 TruPortal Software User GuideThe Controller Information page displays the Parameters form. 5. (Recommended) Change the default password t

TruPortal Software User Guide 111Pre-Defined Operator Role PermissionsTo enable the ICT temporarily:1. Press and hold SW4 until D19 (i.e., the Watchdo

Reference112 TruPortal Software User GuideAction Triggers: MonitorNone, View, ExecuteExecute Execute Execute View ExecuteAnti-Passback ResetNone, View

TruPortal Software User Guide 113Port UsagePort UsageHardware devices use ports to allow software applications to share hardware features without inte

Reference114 TruPortal Software User GuideSystem Controller TCP/80 TruPortal User Interface and utilitiesSystem Controller TCP/443 TruPortal User Inte

TruPortal Software User Guide 115Pulse Duration AccuracyPulse Duration AccuracyWhen configuring action triggers that turn a pulse on or off, note that

Reference116 TruPortal Software User Guide1 day 0d:23:40:43 – 1d:00:00:427 days 7d:00:20:43 – 7d:16:20:42

TruPortal Software User Guide 117GlossaryAccess LevelOne or more reader/schedule combinations, used to control hardware access by one or more cardhold

TruPortal Software User Guide 1CHAPTER 1 IntroductionTruPortal™ is a web-based access control solution that is designed to be simple to use, yet sophi

Glossary118 TruPortal Software User Guidemounted in a similar position on the door frame.Door HolderA device that holds a door in the open position un

TruPortal Software User Guide 119GlossaryPALA video standard used in Europe, Australia, and New Zealand. PAL video broadcasts 625 lines every 1/25 sec

Glossary120 TruPortal Software User Guide

TruPortal Software User Guide 121IndexAAccess History report ... 71Access Level ...

Index122 TruPortal Software User GuideBackup/Restore page ... 87Backups, restoring data ...

TruPortal Software User Guide 123IndexEEmail page ... 45Email Server tab ...

Index124 TruPortal Software User GuideLanguagesadding... 93managing language packs ...

TruPortal Software User Guide 125Indexcredentials ... 69email lists ...

Index126 TruPortal Software User GuideVideo Layouts page ... 35Video page ... 76, 7

Introduction2 TruPortal Software User Guide• The Import/Export Wizard can be used to import persons and credentials data from an existing database in

TruPortal Software User Guide 3CHAPTER 2 Installing HardwareThe first step in setting up the System is to install the hardware components that will be

Installing Hardware4 TruPortal Software User GuideSystem Architecture OverviewThe System Controller functions as the brain of the System that receive

TruPortal Software User Guide 5Documenting the Physical Location of Each DeviceDocumenting the Physical Location of Each DeviceAs each device for each

Installing Hardware6 TruPortal Software User GuideConnecting to a Local Client Workstation or LANThe System Controller can be connected directly to a

TruPortal Software User Guide 7CHAPTER 3 Preparing for ConfigurationAfter hardware devices are installed, the following steps should be performed befo

Interlogix® TruPortal™ Software User Guide, product version 1.6. This guide is item number 461043001B, dated October 31, 2014. Copyright © 2014 United

Preparing for Configuration8 TruPortal Software User GuideDetermining Network SettingsBefore using the Installation Wizard to perform an initial confi

TruPortal Software User Guide 9Using the Installation WizardUsing the Installation WizardThis section describes how to use the Installation Wizard to:

Preparing for Configuration10 TruPortal Software User GuideNote: After the initial configuration is complete, the System can be synchronized with a N

TruPortal Software User Guide 11Using the Upgrade WizardUsing the Upgrade WizardExisting TruPortal 1.0 or goEntry 3.0 customers can use the Upgrade Wi

Preparing for Configuration12 TruPortal Software User Guide6. Log in as a user with Execute permissions for the Firmware Updates feature, and then cli

TruPortal Software User Guide 13CHAPTER 4 Configuring the SystemTruPortal is designed so that, once configured, persons and credentials can be added a

Configuring the System14 TruPortal Software User GuideIMPORTANT: If any IPSDCs are installed, configure them to recognize the IP address of the Syste

TruPortal Software User Guide 15Logging into the SystemLogging into the System1. Launch an Internet browser.2. Type the IP address for the System in t

Configuring the System16 TruPortal Software User Guidec. Type the IP address of the NTP server.d. Click [Accept Changes].e. Click [Sync now].6. Click

TruPortal Software User Guide 17Configuring Network Security2. Click the Network Configuration tab.3. Click [Import Certificate]. The Upload Certifica

There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or tel

Configuring the System18 TruPortal Software User Guide11. Click [Save] to accept the network configuration changes.A message will appear to indicate t

TruPortal Software User Guide 19Configuring SecuritySet SSH Password for Service AccountAn SSH connection can be enabled on the Security tab of the Sy

Configuring the System20 TruPortal Software User Guide• All Access: Access is granted if the card matches any format defined on the System Administrat

TruPortal Software User Guide 21Configuring Card Formats• A raw card format does not include a facility code, but instead treats all data bits on the

Configuring the System22 TruPortal Software User GuideConfiguring Devices This section describes how to configure the following devices:• System Contr

TruPortal Software User Guide 23Configuring DevicesIMPORTANT: Door controllers will go offline during the scan, which usually takes several minutes.

Configuring the System24 TruPortal Software User Guide1. Select System Administration > Devices.2. Select the System Controller. 3. Click the Gener

TruPortal Software User Guide 25Configuring DevicesConfigure a Door ControllerNote: If any IPSDCs are installed, configure them to recognize the IP a

Configuring the System26 TruPortal Software User GuideConfigure DoorsEach door needs to be configured for: • The length of time it should be unlocked

TruPortal Software User Guide 27Configuring DevicesNote: The Aux and Tamper inputs listed above do not apply to doors connected to IPSDCs.17. Click [

OpenSSL, AstraFlex Components and LIGHTTPD are licensed under a Modified BSD LicenseCopyright © 1998—2011 The OpenSSL Project. All rights reserved.Cop

Configuring the System28 TruPortal Software User Guidec. Select an Aux Relay On Time.16. Configure the sensor Input Types for:• Door Contact sensor• R

TruPortal Software User Guide 29Configuring Devices16. (Optional) If an alarm light or klaxon is wired to the door, select “Door Held/Forced” from the

Configuring the System30 TruPortal Software User GuideDo Not Activate Strike on RTEA Request to Exit contact is typically a button located near the as

TruPortal Software User Guide 31Configuring DevicesNote: The Tamper option controls the tamper input point only, not the Door Contact, Request to Exi

Configuring the System32 TruPortal Software User GuideInput TypesNO (Normally Open)The sensor switch is normally open.NC (Normally Closed)The sensor s

TruPortal Software User Guide 33Configuring Video DevicesConfigure I/O Expansion Modules1. Select System Administration > Devices.2. Select the IO

Configuring the System34 TruPortal Software User GuideAdd a DVR/NVRBefore adding a DVR/NVR, see the Release Notes to determine the minimum firmware re

TruPortal Software User Guide 35Configuring Video DevicesAdd Video Layouts Video layouts determine how many camera inputs can be monitored from a comp

Configuring the System36 TruPortal Software User GuideConfiguring Areas Areas represent the spaces in the physical floor plan of a facility, specifica

TruPortal Software User Guide 37Configuring Anti-PassbackRemove an AreaNote: The Default Area cannot be removed.1. Select Access Management > Area

gSOAP is licensed under the gSOAP Public License (modified MPL license) Copyright © 2001-2009 Robert A. van Engelen, Genivia Inc. All Rights Reserved.

Configuring the System38 TruPortal Software User GuideCreating Holiday GroupsHolidays are exceptions in workplace schedules.Creating a holiday group f

TruPortal Software User Guide 39Creating Holiday GroupsAdd a Holiday GroupIMPORTANT: The creation of a holiday group will take effect immediately. Th

Configuring the System40 TruPortal Software User Guide5. Make changes to holidays in the copied group as needed.6. Click [Accept Changes].Remove a Hol

TruPortal Software User Guide 41Creating SchedulesAdd a Schedule1. Select Access Management > Schedules.2. Click [Add].3. Type a descriptive name i

Configuring the System42 TruPortal Software User Guide2. Select the schedule to remove.3. Click [Remove]. The Remove Item dialog box appears.4. Click

TruPortal Software User Guide 43Configuring Access LevelsConfiguring Access Levels Access levels determine which doors a credential has access to and

Configuring the System44 TruPortal Software User Guideoperator individually, the operator role feature allows users to assign access privileges common

TruPortal Software User Guide 45Configuring Email1. Select System Administration > Operator Roles.2. Select the role to be copied.3. Click [Copy].4

Configuring the System46 TruPortal Software User GuideIf the email server uses SSL, the default value is 465; otherwise, the default value is 25.c. If

TruPortal Software User Guide 47Configuring User-Defined Fieldsc. Type the email address of the person in the Email Address field.5. When finished add

Configuring the System48 TruPortal Software User Guidepersonal information and users with the Guard role should be able to view only non-protected per

TruPortal Software User Guide 49Scheduling Door and Reader BehaviorAdd User-Defined FieldsThe user-defined fields are part of the Person records in th

Configuring the System50 TruPortal Software User Guide> Devices) and request a credential and PIN after business hours (Monitoring > Doors >

TruPortal Software User Guide 51Configuring Action TriggersConfiguring Action TriggersWith the Action Triggers feature, a set of trigger conditions ca

Configuring the System52 TruPortal Software User GuideHeld Open Becomes true when door held open alarm is active. Becomes false when door held open al

TruPortal Software User Guide 53Configuring Action TriggersGranted - Entry Made Becomes true when door is opened and reader leads to non-outside area.

Configuring the System54 TruPortal Software User GuideNote the following details about triggers:• Up to ten groups of condition statements can be crea

TruPortal Software User Guide 55Configuring Action Triggers• If a system entity (for example, a reader) is defined in a condition statement and then t

Configuring the System56 TruPortal Software User GuideThe following example shows when a Holiday in Effect trigger is active if a holiday negatively i

TruPortal Software User Guide 57Configuring Action TriggersThe following table lists available actions:Actions NotesEntity: System ControllerReset APB

TruPortal Software User Guide iTable of ContentsCHAPTER 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the System58 TruPortal Software User GuidePIN Only - Out Reader Sets reader to “PIN Only” access mode. Note: Does not affect door strike.P

TruPortal Software User Guide 59Configuring Action TriggersNote the following details about action trigger records:Buzzer Off - Doors See correspondin

Configuring the System60 TruPortal Software User Guide• Up to 10 actions can be included per action trigger record. These actions can be any combinati

TruPortal Software User Guide 61Configuring Action TriggersAdd an Action Trigger Record1. Select System Administration > Action Triggers.2. Click [

Configuring the System62 TruPortal Software User GuideCopy an Action Trigger Record1. Select System Administration > Action Triggers.2. Click the a

TruPortal Software User Guide 63Creating a Backup and Restore PointCopy a Network Share1. Select System Administration > Network Share.2. Click the

Configuring the System64 TruPortal Software User Guide

TruPortal Software User Guide 65CHAPTER 5 Managing AccessAccess to a facility and the User Interface can be managed by:• Adding and removing persons,•

Managing Access66 TruPortal Software User Guide• Add any necessary user-defined fields that can be used to enter personal data about personnel, such a

TruPortal Software User Guide 67Managing Persons• Total photo storage is limited to 40 MB.• If larger photos are uploaded, the 40 MB maximum may be ex

Table of Contentsii TruPortal Software User GuideConfiguring Card Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing Access68 TruPortal Software User GuideManaging CredentialsEvery person who needs to enter a facility will need a credential (i.e., an ID badg

TruPortal Software User Guide 69Managing Lost or Stolen Credentials10. (Optional) Select an Active From and Active To date if the credential has a lim

Managing Access70 TruPortal Software User Guide6. Select a date in the past.7. Click [Accept Changes].Restore a Found Credential1. Select Access Manag

TruPortal Software User Guide 71Creating Reports8. Click [OK].9. Click [Accept Changes].Deactivate a User Account1. Login as an Administrator or Deale

Managing Access72 TruPortal Software User GuideCreate a Report1. Select Reports.2. Select the type of report to create.3. Fill out the report-specific

TruPortal Software User Guide 73CHAPTER 6 Monitoring AccessDuring day to day operations, facility access can be monitored and controlled by:• Viewing

Monitoring Access74 TruPortal Software User GuideMonitoring Events and AlarmsThe Events page provides a record of:• Access issues• Unauthorized access

TruPortal Software User Guide 75Monitoring Events and AlarmsLoad More Events The Events page displays the most recent events. To view older events tha

Monitoring Access76 TruPortal Software User GuideMonitoring Video of EventsThe System can display the live or recorded video from specific cameras, an

TruPortal Software User Guide 77Monitoring Video of Events1. Select Events.2. Scroll to or search for the event.3. Click the Camera icon that appears

TruPortal Software User Guide iiiTable of ContentsUnderstanding Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Monitoring Access78 TruPortal Software User Guidec. Wait for 30 seconds.d. Click the Record Live/Playback Video button.A timebar appears on the video

TruPortal Software User Guide 79Controlling DoorsControlling DoorsThe Monitoring > Doors page shows the status of the doors, the assigned readers,

Monitoring Access80 TruPortal Software User GuideUnlock a DoorUse the Unlock Door command to override security for the door, allowing anyone to exit o

TruPortal Software User Guide 81Controlling Doors3. Select Reinstate All Doors.A Reader Reinstated event will be generated for each reader that was pr

Monitoring Access82 TruPortal Software User GuideUnlock All DoorsReleases the locks on all doors, allowing free access and egress. This will be record

TruPortal Software User Guide 83Controlling DoorsSchedule Mode (Door)Select an option from this list to set behavior for the specific door during the

Monitoring Access84 TruPortal Software User GuideControlling Inputs and Outputs Inputs and outputs can be monitored from the Monitoring > Inputs/Ou

TruPortal Software User Guide 85Resetting Anti-Passbackthat the person has left the specific area. As a result, if the System is configured for hard a

Monitoring Access86 TruPortal Software User Guide

TruPortal Software User Guide 87CHAPTER 7 MaintenanceA few simple maintenance activities will help make sure the System runs efficiently with minimal